Coastal Salon Lofts - Hayley J Hair

Cancellation Policy Your appointment time is reserved just for you. When you book an appointment, I set aside that time and prepare specifically for your service. I kindly ask for at least 48 hours’ notice if you need to cancel or reschedule. • Cancellations with less than 24 hours’ notice may be subject to a 20% charge of the scheduled service total. • No-shows or same-day cancellations will be charged 50% of the scheduled service. • Repeated cancellations may require a non-refundable deposit for future bookings. I understand that life happens! While I am understanding of life emergencies, I also ask for mutual understanding. If you’re feeling unwell or have an emergency, please reach out — I’ll do my best to accommodate you. Thank you for valuing my time and respecting other guests who may be waiting for an appointment. Late Policy I totally understand that life happens and sometimes you run behind! Please send me a quick message if you’re running late. If you’re more than 15 minutes late, I may have to adjust your service to fit the remaining time, and the full price will still apply. If you’re 20+ minutes late, your appointment may need to be rescheduled and treated as a no-show. Thank you so much for being considerate — it helps keep the day flowing smoothly for everyone! Stylist Delay Policy I value your time and strive to run on schedule for every guest. Occasionally, services may take longer than expected or unforeseen circumstances may cause slight delays. If I am running more than 15 minutes behind, I will always do my best to notify you as soon as possible. In some cases, adjustments may be made to your service or I may offer to reschedule or discount a portion of your appointment if the delay significantly impacts your time. Your patience and understanding are greatly appreciated as I ensure each guest receives the attention and quality they deserve.